At Unasalome, we are committed to providing reliable shipping services and a clear exchange and return process to ensure customer satisfaction when shopping at unasalome.com.
Shipping Policy
All orders placed on unasalome.com are processed within 1–3 business days after payment confirmation. Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information.
Delivery times vary depending on the destination country and local logistics conditions. Estimated delivery times typically range between 7–15 business days for standard international shipping. Please note that customs inspections, public holidays, or unforeseen carrier delays may extend delivery timeframes.
Shipping fees, where applicable, are clearly displayed at checkout. Unasalome may offer promotional free shipping events from time to time. Customers are responsible for ensuring that shipping addresses provided at checkout are accurate and complete. Unasalome is not liable for delivery failures caused by incorrect address information.
Customs and Duties
For international shipments, customs duties or import taxes may apply depending on the laws of the destination country. These charges are determined by local authorities and are the responsibility of the recipient. Unasalome does not control or predict such fees.
Return and Exchange Policy
Customer satisfaction is important to us. If you are not fully satisfied with your sweater or other item purchased from unasalome.com, you may request a return or exchange within 30 days of receiving your order.
To qualify for a return:
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The item must be unused, unwashed, and in original condition.
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All original tags and packaging must be intact.
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Proof of purchase must be provided.
To initiate a return or exchange, customers must contact our support team at teamhelp@unasalome.com with the order number and reason for return. Our team will provide further instructions, including the return shipping address.
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. Once the returned item is received and inspected, a refund will be issued to the original payment method within 5–10 business days.
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be offered instead.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons or promotional clearance conditions. Any such exclusions will be clearly stated on the product page.
Unasalome reserves the right to refuse returns that do not meet the stated conditions.